Frequently Asked Questions

Do you have a question? Below you will find the answers to the most frequently asked questions. Is your question not listed? Feel free to contact us at info@bonnaylife.eu.

Why choose Bonnay?

Our products are made from high-quality 23 momme Grade 6A mulberry silk. The smooth structure of silk helps reduce friction on hair and skin during sleep and provides a comfortable sleeping experience.

When will my order be delivered?

If you order on a weekday before 5:00 PM, we aim to deliver your order the next day. You will receive a Track & Trace code from PostNL after shipment.

What are the shipping costs?

Orders over €39.99 are shipped for free. For orders under €39.99, shipping costs are €5.95.

Can I return my order?

Yes. You can register your order for return within 14 days of receipt. After registering your return, you have another 14 days to return the product. Please view our return and refund policy for all conditions.

How do I care for my silk products?

We recommend washing our silk products at a maximum of 30°C with a mild detergent. Preferably use a laundry bag and air dry the product. Avoid the dryer and bleach to maintain the quality of the silk.

Which payment methods do you accept?

You can safely pay with the payment methods displayed during checkout, such as iDEAL, Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

How do I contact you?

For general inquiries, please email info@bonnaylife.eu.

For business inquiries or collaborations, please contact us at business@bonnaylife.eu.